Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
Serve as the main point of contact for client inquiries, concerns, and feedback.
Analyze customer data and behavior to identify trends and opportunities for improvement.
Develop and implement CRM strategies to enhance customer engagement and retention.
Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
Monitor and report on customer satisfaction metrics and KPIs.
Manage CRM systems and ensure data accuracy and integrity.
Lead initiatives to personalize customer interactions and improve service delivery.

Bachelor’s degree in business, Technology, or related field
10+ years of experience in Client Management / Account Management
Proven experience in Customer Success, Account Management, or SaaS implementation
Strong understanding of SaaS business models and customer lifecycle
Excellent communication and relationship-building skills
Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
Analytical mindset with the ability to interpret customer data and trends
Ability to manage multiple accounts and prioritize effectively

Strategic Account Executive

Key skills