As the Manager of Retail Communications for North America, you will play an essential role in supporting our retail Stores.
Holding deep subject matter expertise in all aspects of store and HQ operations, you will develop strategies and operational plans to build and enhance our retail content engagement approach, translation services and communications platforms.
You will lead a team that works collaboratively with HQ partners, Operational Solutions team members and Retail Leaders.
You will build integrated processes that identify retail impacting initiatives, assesses their impact and sequences their delivery to our NAM Retail Store base.
This same team is responsible for communicating retail impacting programs and initiatives via ad-hoc, weekly, monthly, and annual communication channels and views.
You will be engaged in continuous improvement process with a goal of creating the optimal conditions for success for our Stores.
You will synthesize the communication touchpoints across retail and create strategy for cascading initiatives and programs across the channels.
You will build into the future of integrated platforms and continue to push the boundaries of impactful and effective communication to our retail teams.

You have a Bachelor’s degree or post-secondary education in Communications, Business, Operations or a related field
You have 7+ years’ experience in retail operations, communications or project management
You have 3+ years of people leadership experience
You have experience defining and supporting communication strategy and execution
You have a strong background in retail operations with a passion for problem solving, and a bias towards action
You have excellent interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization
You have excellent communication skills
You are able to analyze data and generate meaningful reports
You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
You have excellent project management skills
You remain highly flexible and adaptable when faced with ambiguity
You are able to balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it

Manager, Retail Communication Channels

Key skills