You will be the bridge between our educational vision and the technology that delivers it.
Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data.
Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized.
Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly.
Support leadership by pulling specific data sets and reports from the LMS for analysis.
Build e-learning modules and digital courses based on established instructional goals.
Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience.
Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product.
Work alongside the training team to maintain the video resource library and credentialing programs.

5+ years of experience with at least 2+ years in a SaaS environment within Customer Education, L&D, or Sales Ops.
Previous experience managing or implementing an LMS (e.g., Skilljar, Docebo, Intellum, Thought Industries) is highly preferred.
Ability to troubleshoot software integrations and a "power user" mentality when learning new platforms.
Proficiency with e-learning authoring tools (Articulate Rise/Storyline, Camtasia, etc.) and a keen eye for user-centered design.
Comfortable working with data to tell a story about how our customers are learning.
A self-starter attitude with the flexibility to shift from "admin mode" to "creative mode" daily.

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education
we’re invested in your development.

Customer Education Manager

Key skills