Support/back up the CSE, Senior CSC and CSC responsibilities.
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients.
Conduct Client training (Client Portal Site, Navi-Claim, etc.).
Assist with escalated member/Client issues requests.
Manage Clients.
Up-sell programs.
Identify and present Client opportunities to improve costs, service and health.
Contract maintenance and performance.
Client retention.
Committee involvement.
Lead or support internal department and corporate projects.
Travel to Client sites.
Provide mentoring to the coordinator levels and CSEs.
Other duties as assigned

Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry required
At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
Strategic thinking ability and skills to prepare business plans and execute them appropriately in order to accomplish business objectives.
Ability to work independently and prioritize work in order to meet client needs
Strong team orientation, commitment to sales and client service and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Ability to manage coordinator level resources
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Senior Client Services Executive

Key skills