Support Universal Music Group’s global media operations by coordinating audio and video workflows across the digital supply chain
Work closely with Client Services Leads and internal engineering teams to manage and facilitate media workflows
Support internal labels, territories, and partners by providing guidance on content submission requirements
Research, locate, and validate media content across internal and external storage systems
Upload, download, and manage approved media files
Ensure assets and associated metadata are accurate and compliant before ingestion
Monitor workflows and task queues, identifying issues and coordinating resolutions
Produce accurate reports and updates to support operational tracking
Contribute to special projects, including workflow improvements and evaluation of new tools

Typically 2+ years of relevant experience in coordination, operations, or client services roles
Experience working with digital media assets (audio and/or video)
General understanding of media asset formats and delivery workflows
Experience supporting project coordination or operational processes
Excellent written and verbal communication skills with a customer-service mindset, collaborating with global teams and stakeholders where English is the primary working language
Strong working knowledge of Microsoft Office, especially Excel and Word
Experience with database entry, reporting, and documentation
Ability to manage multiple tasks, prioritise effectively, and work in a deadline-driven environment

Annual subscription to music streaming services
Discounts and cashback rewards platform
The possibility to choose from a variety of additional benefits, such as the Klimaticket JobRad (bike leasing program)
Free coffee and beverages at the office
Free parking

Global Media Client Services Specialist

Key skills