Own Training Readiness
Build and operationalize the readiness model that determines when an account is truly prepared for training
Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.)
Create visibility into readiness gaps and drive resolution before they impact go-live
Partner cross-functionally to eliminate delays between onboarding stages
Drive Capacity & Throughput
Forecast training demand and align capacity to support activation goals
Manage scheduling systems to ensure the right training happens at the right time
Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing)
Lead the Coordinator Function
Manage and develop a team of Leads and Training Coordinators
Define clear ownership of readiness, scheduling, and workflows
Establish performance metrics tied to outcomes (not just logistics)
Build coaching systems to improve decision-making and prioritization
Build Systems & Playbooks
Create scalable processes that connect onboarding → readiness → training → activation
Standardize workflows to reduce variability in customer experience

5+ years of operational experience in a scaling environment
Experience leading coordination-heavy or logistics-driven teams
Strong track record of building systems, playbooks, and scalable processes
Comfort owning capacity planning and throughput challenges
Strong data orientation — able to define performance, prioritize work, and improve outcomes
Ability to operate cross-functionally and create clarity across teams
Builder mindset with energy for structuring ambiguity

Training Operations Manager

Key skills