Office Operations Manager II

Role Overview

• This position spends most of the time engaged in supervisory responsibilities
• Communicating with, motivating, training, and evaluating employees
• Planning and directing employees’ work
• Developing performance expectations
• Meeting with staff regularly to discuss performance
• Completing performance reviews
• Maintaining vacation and work schedules
• Ensuring proper coverage and completing timesheets
• Supervising the front desk, Medical Records, Medical Records Release, Switchboard, Qflow/Patient Routing System, and Appointment desk
• Advising staff on problems arising in the work setting
• Communicating with employees both individually and in staff meetings
• Directing the workloads of employees to ensure maximum use of time and resources
• Creating and maintaining front desk procedures and protocols, updating as required and ensuring adherence

Requirements

• 5 years of supervisory / program management experience
• 5 years of Department of Health experience
• Experience understanding and verifying Florida Medicaid, Medicare, or third-party insurance coverage through FLMMIS, Availity or other electronic methods
• Experience creating records, updating demographics, pulling reports, and scheduling appointments through HMS
• Experience creating records and updating demographics in Florida Shots
• Ability to create, change, update, or delete schedules in HMS
• Familiarity registering/disabling users, creating, changing, updating, or deleting schedules, and managing reporting in QFLOW or another routing system
• Proficient in training individuals, small, and large groups
• Speak professionally in public settings
• Bilingual

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers