Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts
Handle a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers
Reviewing customer contract, advising the customer of their account open and closed accounts
Giving customer information regarding the status of their titles including state to state transfers
Assist customer with extensions and deferral in times that may not be able to pay
Taking payments and reviewing history/notes and clearly communicating account statuses
Maintain accurate records of customer interactions, including any issues that arise and their resolution
Recommending appropriate solutions to customers by analyzing their accounts

Medical, dental and vision benefits
Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Additional pay incentives as well as monthly rewards & recognition programs
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Customer Service Representative

Key skills