Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
Answer and manage high-volume phone and ticket queues for incoming inquiries
Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
Conduct TMS system audits and communicate proactively with delivery points
Administer freight rates and analyze data
Review carrier scorecards and assess key performance indicators for vendor partners
Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
Travel to US-based locations as needed to support business needs and projects
Uphold safety policies, practices, procedures, and housekeeping standards at all times

Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
Intermediate to advanced computer skills
Exceptional customer service and ability to build long-term partnerships
Ability to take ownership, drive process improvements, and deliver on commitments
Bachelor’s degree in business or communications or related fields (preferred)
Experience with Excel formulas and Power BI dashboards (preferred)
Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping (preferred)
5 years of experience in logistics, dispatch or shipping (preferred)
Experience in steel manufacturing or scrap metal industry (preferred)
Experience with web-based Transportation Management Systems (TMS) (preferred)
Experience with DOT regulatory compliance (preferred)
Experience with process optimization and business process improvement projects (preferred)

Logistics Customer Service Representative

Key skills