Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success
Take full accountability for your accounts in all aspects from onboarding to renewal
Anticipate customer needs and proactively mitigate risk throughout the customer life cycle
Ensure a streamlined renewal and negotiation process, positioning your accounts for growth
Navigate, interpret, and use provided tools and systems to measure and report on customer experience
Take corrective actions based on insights to help customers be more successful
Inspire change within customers to drive adoption of standard methodologies
Predict and forecast risk, renewal and expansion within customer portfolio

Minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree
Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
Experience supporting global enterprise customers on both SaaS and OnPremises solutions
Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing
An understanding of the software engineering development life cycle and workflows
Technical knowledge on development and IT solutions
Ability to understand and articulate technical concepts and derive solutions
Ability to travel 25-50%

Senior Customer Success Manager

Key skills