Office Manager

Role Overview

• Greet and assist all visitors to CRI Headquarters, serving as the primary point of contact for guests, clients, and vendors, ensuring a professional and welcoming experience
• Answer and route incoming phone calls and emails in a courteous and timely manner
• Manage visitor sign-in, badges, and conference room scheduling
• Maintain reception and common areas to ensure a professional appearance
• Distribute mail and go to post office as needed
• Provide administrative assistance to executive management and project staff as needed
• Prepare, format, and proofread correspondence, reports, and presentations
• Manage calendars, schedule meetings, and coordinate logistics
• Maintain electronic and paper filing systems in accordance with company policies
• Assist with document control and records management, including support for government contract documentation
• Order and maintain office supplies and coordinate with vendors
• Support onboarding activities for new employees (e.g., badges, workspace setup, forms)
• Assist with travel arrangements and expense documentation when required
• Support compliance with company procedures and federal contract requirements
• Organize company events
• Ensure a clean and safe work environment
• Maintain maintenance schedules for office (call Mathias (building owner), coordinate filter changes, call plumber, call electrician)
• Assist with special projects and administrative initiatives as assigned
• Maintain confidentiality of sensitive company and contract-related information

Requirements

• Must be a US Citizen
• High School Diploma
• Minimum of five years previous experience in office management, administrative support, or front office coordination
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), including document formatting, spreadsheet functions, and presentation development.
• Ability to use Microsoft Office tools to create reports, analyze data, manage schedules, and support day‑to‑day operations.
• Experience supporting federal government contractors or compliance-driven environments (preferred)
• Experience coordinating facilities or vendor management (preferred)
• Event planning or meeting coordination experience (preferred)
• Ability to develop, administer, and/or maintain support of special projects and activities (preferred)
• Demonstrated success as a trusted business partner, respecting and understanding the confidential nature of work and office environment (preferred)
• Strong written and verbal communication skills (knowledge, skills & abilities)
• Excellent organizational, multitasking, and time-management abilities (knowledge, skills & abilities)
• Professional demeanor and strong customer service orientation (knowledge, skills & abilities)
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) (knowledge, skills & abilities)
• Ability to handle confidential information responsibly (knowledge, skills & abilities)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (knowledge, skills & abilities)