Payment Services Support Specialist

Role Overview

• Utilize phone, email, chat, and remote connections for customer assistance.
• Meticulously document case details for all customer interactions and escalations.
• Utilize provided tools and documentation to identify customer solutions.
• Promptly, efficiently, and courteously address customer concerns.
• Maintain up-to-date knowledge of Fullsteam technology offerings and their support needs.
• Participate in the on-call rotation schedule.

Requirements

• High school diploma or equivalent
• Associate degree in computer information technology or computer networking or related experience preferred
• Two years of relevant technical support or customer service experience
• Experience with credit card terminals or POS equipment
• Knowledge of credit card processing authorization and settlement processes
• Exceptional listening, written, and verbal communication abilities
• Strong problem-solving skills with keen attention to detail
• Capable of multitasking to assist clients across diverse systems and communication channels
• Familiarity with Office Suite, Google Sheets, Knowledge Base utilization, and Excel
• Bilingual (English/Spanish) proficiency is advantageous, though not obligatory.

Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
• Equal Opportunity/Affirmative Action employer.