Provides direct support to an assigned market segment of Zelis clients
Leads and manages operational changes, project planning, prioritization, and delivery of tasks
Maintains clear communication with stakeholders
Supports continuous improvement (CI) initiatives to enhance operational excellence
Participates in meetings with stakeholders and assigned support team members
Communicates and supports the Zelis vision and direction to assigned clients and team members
Engages in constructive dialogue with clients, colleagues, and team members
Acts as a resource for stakeholders and other Zelis team members
Participates in client visits and conducts training sessions as needed
Responds to client support tickets to ensure timely resolution
Collaborates to execute operational initiatives aimed at enhancing client experiences

Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
2+ years of experience in a customer support or client-facing role
Basic technical troubleshooting skills helpful
Strong problem-solving abilities and attention to detail
Proficiency in using CRM software and support tools
Understanding of AI tools (CoPilot and/or ChatGPT) helpful to be able to develop/create intelligent prompts and/or agents
Ability to manage multiple tasks and prioritize effectively
Empathy and patience when dealing with complex, rushed or tense situations
Excellent verbal and written communication skills

Client Support Specialist

Key skills