Assess and define new strategic business innovation opportunities to reduce operational costs
Drive discovery and data analytics efforts to develop business cases
Enhance current operational processes and improve member self service capabilities
Support pilots and implementation of new technology within the Caremark Tech Stack
Develop, maintain, and deliver Senior Leader level content describing the value proposition of key initiatives and innovations
Lead business case development/ROI evaluation for future technology investments
Monitor and measure performance metrics, call trends, and other analysis
Support business case development and finance tracking across multiple workstreams
Build relationships and collaborate cross functionally across Caremark Operations, Finance, Digital, IT, Analytics and Enterprise Partners
Deliver on new and timely Ad-hoc strategic requests from leadership

7 or more years of professional business experience
2+ years of consulting or related high level analytical experience in a business operational environment
Experience managing multi year innovation roadmap for a highly complex organization
Experience with Digital, Chat, AI and Voice/Telephony assessment and product development
Expert level proficiency working with MS Excel, PowerPoint, and Word
Proven ability using problem solving skills to construct analytic solutions to business problems
Ability to communicate effectively in a manner that is clear, logical and concise at all levels of the organizations including executives
Demonstrates ability to persuade others to support key strategic initiatives and influence peers and business stakeholders to obtain buy-in.

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility

Senior Strategy Manager

Key skills