Oversee daily office operations to ensure efficiency and organization
Coordinate communication between leadership, office staff, and field technicians
Manage and optimize scheduling for inspections, jobs, and internal priorities
Ensure operational tasks are completed accurately and on time
Resolve routine operational issues and maintain workflow continuity
Oversee or assist with administrative functions such as: inbound call handling and lead intake, scheduling and calendar coordination, proposal coordination, client follow-ups, CRM data management and accuracy, payment processing, review requests coordination related to job documentation or samples
Review current workflows and identify areas for improvement
Develop and document operational processes
Ensure systems and procedures are followed consistently
Train and support administrative staff
Delegate responsibilities and ensure tasks are completed accurately
Provide feedback and support ongoing team performance
Work closely with field teams to support scheduling and logistics
Communicate schedule updates and operational changes
Ensure field teams have the support needed to perform their work efficiently

Bachelor’s degree required
Experience in operations management, office management, or administrative leadership
Previous experience in the home services industry (restoration, environmental services, HVAC, plumbing, construction, property services, etc.)
Experience coordinating with teams or managing staff
Strong organizational and problem-solving skills
Excellent English communication skills (both written and verbal)
Comfortable working independently with minimal supervision
Experience using CRM systems, Google Workspace, and other cloud-based tools

Operations Manager – Home Services

Key skills