Act as a key leader in shaping the future of the Media Operations team.
Manage a high-performing team in a 24/7 environment.
Ensure effective communication across all levels of the organization.
Take ownership of all incidents and ensure proper logging, categorization, and restoration in line with SLA/OLA.
Collaborate with senior management to align NOC operations with broader business objectives.
Guide and mentor NOC engineers, ensuring adherence to operational best practices and performance expectations.
Drive automation initiatives to streamline workflows, enhance operational efficiency.

BS or Higher in Computer Science, Information Assurance, Electrical Engineering (or) minimum equivalent of 5 years Network Operations experience.
2 or more years of experience in video distribution/transport, encoding, decoding, and signal monitoring with working knowledge of satellite and RF related theory/equipment.
Working knowledge or hands-on experience in resolving transport related incidents for the ground segments of Media network infrastructure (Juniper, Cisco, Comtech) and off-net carriers (Lumen, GTT, Telstra).
Fundamental knowledge of Network Management Systems, ticketing systems (based on ITIL), monitoring systems, operational procedures, philosophies and processes.
Excellent written and oral communication skills and fluency in English.
Experience managing people, including remote teams across multiple time zones.
Ability to work extended hours including overnight, weekends and on-call hours as needed.

Manager, 24x7 Media Operations

Key skills