Operations Manager

Role Overview

• Operational Oversight & troubleshooting
• Build and maintain strong partnerships with Swiss an international logistics provider (airport handling companies, ground carriers, airlines and shipping lines).
• Increase proactiveness in freight executions with the different operations in accordance with the Branch Manager strategy and new businesses implementation.
• Act as the go-to escalation contact for the 3 operations manager based in Zurich and suppliers when implementation or operational challenges arise.
• Performance Monitoring & Service Quality
• Built monitoring system and KPIs to measures airlines, shipping line, trucker and customs operations with a focus on timely execution and cost control.
• Support analysis and service failures, investigate root causes, and implement preventive process improvements.
• Communication & Suppliers Management
• Lead by example, with no direct report, the perfect candidate will need to have strong influential skills.
• Ensure strong and consistent communication flow between suppliers and operations.
• Support internal service reviews and planning meetings with data-driven insights and solution-oriented recommendations.
• Process Optimization & Lean Implementation
• Lead continuous improvement initiatives aimed at enhancing operational speed, accuracy, and client satisfaction.
• Collaborate with internal business development teams for onboarding new clients or implementing strategic changes.
• Drive cost-optimization initiatives while upholding high service quality standards.
• Process & Financial Follow-Up
• Identify potential service risks and proactively develop mitigation processes.
• Monitor outstanding supplier invoices and resolution of discrepancies.

Requirements

• Strong background in freight forwarding or transportation
• Worked at a similar Freight forwarding or at an international supplier is a plus.
• Demonstrated experience working with Swiss logistics infrastructure (airports, shipping ports, bonded warehouses).
• Proven track record in troubleshooting and escalation management in operations
• Proficiency in Excel and data analysis.
• Excellent interpersonal and problem-solving skills, with an urgency-oriented mindset.
• Fluency in English and German is a must.

Benefits

• A collaborative and professional work environment in Switzerland
• Competitive salary and attractive pension/social benefits
• Opportunities for growth and development within a leading 3PL logistics company
• Exposure to challenging and rewarding projects involving international logistics
• Flexible working hours, including home office possibilities