Associate Director, Human Resources – Global Business Services

Role Overview

• Serve as the primary HR advisor on organizational effectiveness, leadership, culture, workforce strategy, and transformation priorities.
• Translate GBS strategy into actionable people, location, and capability plans, influencing build/buy/partner and insource/outsource decisions.
• Guide leaders through complex decision-making leveraging data, workforce analytics, and talent insights.
• Provide executive-level coaching that reinforces a growth-oriented, feedback-rich leadership culture.
• Strong collaboration and partnership with Regional HRBPs to ensure consistency in standards, policies, practices, and change adoption across service centers.
• Establish harmonized operating mechanisms, transformation playbooks, and performance measures.
• Architect the future-state GBS organizational structure—including spans/layers, role clarity, and decision-rights frameworks.
• Lead end-to-end workforce planning, talent segmentation, and succession strategies for critical roles.
• Partner with global service center site leaders to align workforce plans, operating rhythms, and capability needs.
• Lead or advise on new global center openings and expansions, including location analysis, talent market insights, regulatory readiness, onboarding, and ramp to productivity.
• Provide strategic HR guidance for vendor selection, contracting, SLAs, MSAs, and ongoing performance governance.
• Lead enterprise-scale change initiatives including stakeholder alignment, communications, training, readiness, and adoption metrics.
• Provide strategic counsel to leaders across multiple global service owners and service lines to address capability, capacity, and culture opportunities.
• Partner with leaders and HR COEs to build talent pipelines aligned with GBS strategies.

Requirements

• Bachelor’s degree
• 10+ years of progressive HR experience, including senior HRBP experience leading transformation initiatives
• Demonstrated success in multi-regional GBS/shared services environments driving organizational design, workforce transformation, and complex change.
• Experience supporting a greenfield transformation or major operating model shift.
• Strong executive presence with demonstrated influence across a global, matrixed organization.
• Direct experience launching or expanding global service centers and managing BPO providers (preferred).
• Experience in medtech, life sciences, or similarly regulated global industries (preferred).
• Graduate degree (MBA, MS/MA in HR) or OD/change management certification (preferred).

Benefits

• Annual Bonus
• Standard LTI
• Health and Well-being Benefits
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• Retirement and Financial Well-being
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Life Balance Programs
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave