Ensure our largest and most strategic customers feel valued and find value in the Interact solution.
Work throughout the customer lifecycle to identify customer goals and needs and align solutions to achieve impactful outcomes.
Earn customer loyalty across strategic organizations to achieve exceptional customer outcomes (success stories), high customer retention, and growth for our business.

Bachelor’s degree or relevant experience
Demonstrated experience retaining and growing global, enterprise customers in a Customer Success Role (SaaS experience preferred).
Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes.
Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification).
Knowledge of customer success systems
Advanced Knowledge/use of MS365 tools

Enterprise Customer Success Manager

Key skills