Handle customer inquiries in French via email and social media (Instagram, TikTok, Discord), maintaining a fast, empathetic, and authentic brand voice.
Manage the end-to-end customer journey, including order processing, shipment tracking, and returns using Gorgias and Shopify.
Actively engage with the community to build long-term loyalty and turn customers into brand advocates.
Provide flexible support during product launches and promotional spikes to ensure consistent response times.
Maintain high standards for customer satisfaction (CSAT) and professional communication.

Native or professional-level fluency in French (C2) with exceptional written communication skills.
1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.
Flexibility & Availability: Ability to work a flexible schedule of 30–40 hours per week.
Shift Alignment: Comfortable working later shift coverage to meet market demand.
Vibe-Check: Energetic, proactive, and a real team player who thrives in a fast-paced, remote startup environment.

Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets.
Flexible Remote Work: Benefit from a fully remote position with a flexible hour structure (30–40 hours per week).
Learning & Development: Access opportunities to build your skills in a hyper-growth startup environment.
Supportive Environment: Be part of an inclusive, high-performing culture that values your unique perspective.

Customer Support Specialist, French-Speaking

Key skills