Customer Support Specialist, Polish-Speaking

Role Overview

• Handle customer inquiries in Polish via email and social media platforms, maintaining a fast, empathetic, and authentic brand voice.
• Manage order processing, shipment tracking, and returns using Gorgias and Shopify.
• Weekend Support: Provide dedicated coverage on weekends to ensure the Polish community receives timely assistance.
• Act as a brand ambassador by engaging with customers and turning inquiries into positive brand moments.
• Scale availability (up to 40 hours) during high-demand periods such as product launches or marketing "spikes."

Requirements

• Native or professional-level fluency in Polish (C2) with exceptional written communication skills.
• 1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.
• Must be able to commit to 30–40 hours per week.
• Ability and willingness to work weekends as part of your standard weekly schedule.
• Able to solve problems creatively and work independently in a remote environment.

Benefits

• Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets.
• Flexible Remote Work: Benefit from a fully remote position with a flexible hour structure (30–40 hours per week).
• Learning & Development: Access opportunities to build your skills in a hyper-growth startup environment.
• Supportive Environment: Be part of an inclusive, high-performing culture that values your unique perspective.