Delivers a seamless experience for consultants and clients by managing timelines, milestones, and logistics across multiple engagements
Partners with consultants and consulting teams while serving as a visible and trusted representative of Ampersand to clients
Establishes clear timelines, coordinates resources, and ensures deliverables are accurate, complete, and aligned with client expectations
Maps milestones at the outset, monitors adherence to process standards, and proactively addresses potential issues
Gathers required client materials in advance, bundling requests strategically to drive efficiency and completeness
Anticipates needs, estimates timing accurately, and mitigates potential risks, ensuring a positive client and executive experience
Schedules in coordination with the delivery team, consistently uses project management tools, and commits to continuous process improvement

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced consulting environment, consistently demonstrating accountability, discretion, and professionalism.

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA if applicable, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
Retirement Benefits: Savings Plan (401k)

Client Success Project Manager

Key skills