Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
Dataiku platform architecture and deployment
Platform operations and upgrades
Best practices for platform usage
Security, data management, and compute resources
ML-Ops, monitoring, and scaling strategies
Assist clients in integrating the product into their systems and troubleshoot technical challenges
Capture client feedback and feature requests to inform the Product and Engineering teams
Advise client tech leaders on complementary technologies and long-term technical strategy.
Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps

7+ years of experience in a customer-facing technical role
Strong communication and client relationship skills
Experience supporting both pre
and post-sales engagements
Proficiency in Linux system administration, including networking
Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
Hands-on experience with cloud platforms (AWS, Azure, GCP)
Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
Familiarity with the Hadoop and/or Spark ecosystems

Technical Account Manager

Key skills