Manage a portfolio of customer accounts to ensure timely collection of outstanding balances, with a strong focus on reducing Days Sales Outstanding (DSO)
Communicate effectively and professionally with customers to resolve payment issues, reconcile accounts, and follow up on disputes or missing documentation
Maintain detailed records of communication and payment commitments in internal systems, supporting audit readiness and internal reporting
Ensure customers receive and understand all relevant documents (invoices, statements, remittance details) to avoid payment delays
Work closely with the Collections Supervisor and Manager to escalate complex cases and provide insights on customer trends or challenges.

Fluency in English – both verbal and written
Able to work in US-Central timezone
3+ years of experience with collections, finance, or accounts receivable
Experience working in fast-paced, high-volume environments
Proficiency with Excel and Google Workspace
Familiarity with account reconciliation, payment application, and dispute resolution
Experience with NetSuite and/or Salesforce is a strong plus
Bonus: Experience in logistics, brokerage, or SaaS billing systems.

Collections Representative, Financial Operations

Key skills