Conduct tablet start sessions with caregivers via phone or video.
Scheduling tablet and application trainings to troubleshoot technical difficulties.
Provide patient, empathetic, and easy-to-understand guidance to caregivers with varying levels of technology comfort.
Serve as frontline technical support for tablet hardware, software, and connectivity issues and smartphone application issues.
Document tablet starts, support interactions, issues, and resolutions in internal systems.
Comfortable setting up, configuring, and supporting tablets and mobile devices.

Experience in customer support, onboarding, help desk, or technical support roles.
Strong communication skills with the ability to explain technical concepts in simple, caregiver-friendly language.
High empathy and patience when supporting caregivers and older adults.
Comfortable performing hands-on technical tasks and troubleshooting.
Experience supporting tablets, mobile devices, or similar technology preferred.

Mobile Device Support Specialist

Key skills