Support Service Specialist

Role Overview

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
• Provide timely and professional solutions based service.
• Assist with service inquiries, account questions, scheduling, general needs.
• Deliver a good customer experience through clear and transparent communication.
• Coordinate and track service requests from start to finish.
• Schedule appointments, update residents and property teams.
• Ensure timely follow up by liaising with internal departments and service suppliers.
• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Participate in team meetings, training and professional development opportunities.

Requirements

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multi-tasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace and web based business applications.
• A good high speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) business match retirement plan
• Vacations & Time Off
• EAP, Employee Assistance Program
• Professional Development Reimbursement
• Opportunities for training and career advancement at all times.
• Staff health & wellness services
• Collaborative and inclusive work environment