Key skills
AISaaSSalesforceCommunicationTime ManagementSales
About this role
Role Overview
- Work with internal and external clients to ensure timely setup of new clients
- Keep track of open tickets for timely issue resolution
- Support the team with on-boarding, implementation, training, and adoption
- Resolve incidents and support requests within Salesforce
- Troubleshoot software issues, bugs, and questions
- Meet key performance indicators as outlined by management
- Update and maintain client information in Salesforce & Shipcents
- Articulate the value of Sifted’s products to clients
Requirements
- 1-3 years direct client support experience preferred
- Familiar with SaaS sales and support tactics
- Bachelor's Degree or equivalent experience
- Familiarity with Salesforce is highly desired
- Excellent verbal and written communication skills
- Strong time management, organizational and decision-making skills
- Ability to quickly gain in-depth knowledge of Sifted solutions, industry trends and competition
- Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation.
Benefits
- Flexible work arrangements
- Professional development opportunities