Create a lively, close-knit, and engaging community that enhances the experience and success of our students in the Life MBA
Activate and engage the student community across various communication channels
Manage and moderate WhatsApp groups and other community spaces
Plan, organize, and execute community events and initiatives, both online and in-person
Create moments, activities, and activations that foster connection, participation, and a sense of belonging
Support students in a personal, clear, and effective manner with their questions and needs
Ensure a consistent, well-cared-for student experience aligned with our student support standards
Follow up with students as needed to reinforce rapport and engagement
Identify opportunities to improve the student journey and experience
Work closely with the team to ensure alignment between community, support, and student follow-up
Use tools and platforms in an organized way to record interactions, track information, and ensure continuity of support
Gradually support other needs within the Student Support area, whenever appropriate

Excellent written and verbal communication skills
Ability to build rapport and empathy with students across diverse profiles
Strong organizational skills and ability to manage multiple tasks simultaneously
Ability to plan and execute events and initiatives
Strong customer/student experience orientation
Quick problem-solving skills and responsiveness to inquiries
Ability to work with digital tools and quickly adapt to new systems
Proactivity and initiative to create new ways to engage the community
Attention to detail and consistency in execution
Ability to collaborate with different teams and manage priorities

Community Manager

Key skills