Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans
Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations
Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across BPO services and related categories
Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows
Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains
Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb’s diversity and sustainability objectives
Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes
Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies
Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership

10+ years of procurement or industry experience
Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field
Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value
Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows
Strong analytical skills
Communication skills
Stakeholder management skills
Deep understanding of supplier management, risk mitigation, and contract governance
Limited travel may be required (<10%)

Community Support Sourcing Manager

Key skills