Structure and manage communities;
Act as moderator of content and interactions, ensuring best practices, engagement, and alignment with the company’s strategy;
Create and plan relevant content (posts, announcements, campaigns) together with the planning team: identify the main topics from the strategic plan to be explored monthly and create a posting calendar;
Monitor engagement, growth, and community participation metrics, proposing continuous improvements;
Social media operations: organize the calendar and content production in Trello, publish content to channels, monitor interactions, and track channel performance;
Reporting: extract key insights, identify opportunities, and highlight areas for improvement and course corrections;
Generate insights: through continuous monitoring of channels, extract the most important insights to refine strategy, produce content that matches audience expectations, drive greater engagement, and propose better content solutions for day-to-day account management;
Collaborate closely with the creative pair, providing content direction and insights for content production (for each channel).

Previous experience as a Community Manager, Social Media, or similar roles, with digital content creation and curation;
Excellent written and verbal communication;
Organized, proactive, and engaging profile;
Comfortable working in a hybrid and collaborative environment;
Proficient in the full Microsoft Office suite;
Basic knowledge of social media measurement tools and response management (SAC 2.0);
Advantage: previous experience working with clients in the financial sector.

Meal/Food allowance (VA/VR): fixed amount of R$1,012.00 per month, paid without payroll deductions
Medical insurance (100% covered by the company)
Life insurance up to 12 monthly base salaries
Birthday day off
Learning and professional development platform and external partnerships for development
SESC partnership
Totalpass

Community Manager – Finance

Key skills