Business Partner

Role Overview

• Align IDC performance with Intelcom’s strategic objectives through the use of KPIs and data-driven insights.
• Identify win-win opportunities that enhance IDC growth, operational excellence, and Intelcom’s delivery capacity.
• Advise leadership on partnership trends, risks, and opportunities, ensuring that IDCs are properly considered in internal strategy.
• Work with Operations, Network Planning, and Business Development to assess future delivery needs and ensure sufficient IDC capacity in designated markets.
• Provide input on partner selection, onboarding, and development strategies to address operational and customer demand.
• Ensure IDC scalability through volume forecasts and enforcement of delivery expectations.
• Build and maintain strong, trust-based relationships with IDCs and act as their advocate internally.
• Mediate concerns and grievances constructively, applying negotiation and conflict-resolution skills.
• Prevent risks of disengagement or dissatisfaction by fostering open dialogue and proactive problem solving.
• Ensure regular, transparent communication with IDCs regarding policies, products, services, and information sessions.
• Facilitate two-way communication by gathering feedback from IDCs and sharing it with internal stakeholders to drive improvements.
• Maintain operational credibility by engaging regularly with stations and frontline teams to understand on-the-ground realities.
• Provide insights from field observations to refine strategic initiatives and operational improvements.
• Support and guide IDCs through policy changes, new technologies, or performance improvement plans.
• Act as a change champion by building understanding and buy-in across partners and internal teams.
• Ensure IDC partnerships operate in compliance with independent contractor regulations, labor laws, and Intelcom standards.
• Identify potential compliance risks and recommend operational mitigation strategies.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience or MBA or relevant postgraduate education + 3 years work experience
• Experience in operations, logistics, supply chain, vendor management, or account management.
• Exposure to KPI analysis and performance monitoring.
• Experience working with cross-functional teams.
• Experience managing external partners, contractors, franchisees, or vendors.
• Strong background in performance management using KPIs and BI dashboards.
• Experience in negotiation, conflict resolution, and stakeholder engagement.
• Exposure to capacity planning or operational workforce planning.
• High emotional intelligence and strong mediation skills.
• Strategic thinker with strong operational grounding.
• Comfortable operating in ambiguity and high-pressure environments.
• Strong integrity and ability to handle sensitive information confidentially.
• Customer-centric mindset with strong resilience and adaptability.
• Willingness to travel regularly.

Benefits

• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program