Key skills
Cyber SecurityERPMacOSActive Directory
About this role
Role Overview
- Provide responsive helpdesk support to head office and retail stores
- Support and troubleshoot laptops, desktops, mobile devices and peripherals
- Provide remote support to stores across POS, connectivity and hardware
- Manage user accounts (Active Directory / M365) in line with IT processes
- Maintain asset registers and device lifecycle management
- Monitor and respond to alerts via RMM and security systems
- Assist with network troubleshooting across store WAN/LAN environments
- Support backup monitoring and vendor coordination
- Configure and deploy IT equipment for new starters and store rollouts
- Assist with IT projects including system upgrades and migrations
- Travel to stores (VIC and interstate) when required
Requirements
- Experience in IT support or service desk environments
- Strong troubleshooting skills across Windows environments, MacOS and Microsoft 365
- Experience supporting distributed sites or multi-location businesses
- Experience working in a retail environment
- Exposure to Point of Sale (POS) systems
- Experience with ERP systems, specifically in fashion retail
- Familiarity with cyber security platforms such as Darktrace and CrowdStrike
- Experience with endpoint management/RMM tools such as NinjaOne
- Understanding of networking concepts such as WAN, LAN and SD-WAN
Tech Stack
- Cyber Security
- ERP
- MacOS
Benefits
- Inclusivity and diversity commitment
- Continuous learning and development opportunities