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Application Support Technician at Pacific Office Automation | JobVerse
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Application Support Technician
Pacific Office Automation
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Application Support Technician
Phoenix, Arizona, United States of America
Full Time
3 hours ago
$19 - $21 USD
No H1B
Apply Now
Key skills
SQL
CRM
Leadership
Communication
About this role
Role Overview
Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
Supply account-related information to clients, contract administrators, and account representatives.
Collaborate with the software development team on issues, improvements, and operational needs.
Document daily activities, troubleshooting steps, and resolutions in the companys ticketing (CRM) system.
Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
Provide excellent customer service via ticketing response and customer communication.
Completes all MPS Monitor Training modules within 30 days of start date.
Works to meet the goals of Pacific Office Automation and role specific KPIs.
Participates in ongoing learning and achieve at least one certifications (Microsoft training by goal and/ or CompTIA A+)
Requirements
Associates degree or higher with at least 1 year of customer service experience
1-2 years help desk experience
Professional work ethic
Strong customer service skills and great phone etiquette
Basic understanding of database concepts
Good understand of networking concepts
Good understanding of Microsoft Windows
Experience with MS-Office products (Outlook, Word, Excel, etc.)
Ability to work independently and also in a dynamic team environment
Microsoft SQL experience a plus
Windows Server experience a plus
Tech Stack
SQL
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Apply Now
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