Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
Supply account-related information to clients, contract administrators, and account representatives.
Collaborate with the software development team on issues, improvements, and operational needs.
Document daily activities, troubleshooting steps, and resolutions in the companys ticketing (CRM) system.
Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
Provide excellent customer service via ticketing response and customer communication.
Completes all MPS Monitor Training modules within 30 days of start date.
Works to meet the goals of Pacific Office Automation and role specific KPIs.
Participates in ongoing learning and achieve at least one certifications (Microsoft training by goal and/ or CompTIA A+)

Application Support Technician

Key skills