Home
Jobs
Saved
Resumes
IT Support Technician at Pattern Bioscience | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
IT Support Technician
Pattern Bioscience
Website
LinkedIn
IT Support Technician
Lehi, Utah, United States of America
Full Time
3 hours ago
No H1B
Apply Now
Key skills
DNS
MacOS
Communication
About this role
Role Overview
Respond to and resolve help desk requests through tickets, email, chat, and phone calls.
Escalate complex issues to senior IT staff when needed.
Set up and deactivate user accounts following IT policies and security standards.
Provide remote support with tools like RDP or TeamViewer.
Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.
Support employees on Windows, MacOS, and Google Workspace.
Ensure security by following access controls and IT best practices.
Document fixes and maintain accurate records in the helpdesk system.
Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.
Requirements
1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).
Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.
Basic understanding of networking (Wi-Fi, DNS, VPN, etc.).
Experience with remote support tools like RDP, TeamViewer, or similar.
Strong problem-solving and communication skills.
IT certifications (CompTIA A+, Net+, Sec+) are a plus.
Tech Stack
DNS
MacOS
Benefits
Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match
Apply Now
Home
Jobs
Saved
Resumes