Build and maintain strong, visible relationships with key stakeholders within your customer portfolio through regular engagement and onsite meetings
Travel across the UK to meet customers, strengthen relationships, review service delivery, and identify new opportunities for growth
Develop and deliver proactive account development plans to support long-term customer retention and expansion
Monitor Veezu’s performance against customer-specific SLAs and KPIs, ensuring consistent service excellence
Work with operational teams to address service challenges and continuously improve the customer experience
Maintain accurate and up-to-date customer information within the CRM system
Track account activity, service performance, and commercial metrics to ensure clear visibility of account health
Produce regular reports and insights on account stability, customer engagement, retention risk, and growth opportunities
Identify opportunities to grow revenue within existing accounts through proactive engagement and data-led insights
Support and lead re-tendering processes where required, ensuring competitive pricing and long-term profitability
Facilitate the successful onboarding of new customers and monitor their early performance and satisfaction
Work closely with Account Executives, Regional Management, and the Group Commercial team to deliver consistent service improvements and commercial success
Share insights from customer engagement to inform wider commercial strategy and operational improvements
Uphold safety, data protection, and legal standards across all customer interactions
Complete mandatory training and support Veezu’s commitment to information security and ISO27001 practices
Requirements
5+ years field based experience of managing high value key account customers
Strong communication and relationship-building skills across phone, in-person, and written channels
Proven ability to proactively manage and grow key customer accounts
Willingness and ability to travel regularly across the UK to maintain strong customer engagement
Strong organisational skills with the ability to manage multiple priorities and stakeholders
Experience using CRM systems to manage customer information, track activity, and produce performance reporting
A team-focused attitude with the ability to collaborate across commercial and operational teams
Awareness of safeguarding principles
Ability to support the execution of the Group commercial strategy within your account portfolio