National Key Account Manager

Role Overview

• Build and maintain strong, visible relationships with key stakeholders within your customer portfolio through regular engagement and onsite meetings
• Travel across the UK to meet customers, strengthen relationships, review service delivery, and identify new opportunities for growth
• Develop and deliver proactive account development plans to support long-term customer retention and expansion
• Monitor Veezu’s performance against customer-specific SLAs and KPIs, ensuring consistent service excellence
• Work with operational teams to address service challenges and continuously improve the customer experience
• Maintain accurate and up-to-date customer information within the CRM system
• Track account activity, service performance, and commercial metrics to ensure clear visibility of account health
• Produce regular reports and insights on account stability, customer engagement, retention risk, and growth opportunities
• Identify opportunities to grow revenue within existing accounts through proactive engagement and data-led insights
• Support and lead re-tendering processes where required, ensuring competitive pricing and long-term profitability
• Facilitate the successful onboarding of new customers and monitor their early performance and satisfaction
• Work closely with Account Executives, Regional Management, and the Group Commercial team to deliver consistent service improvements and commercial success
• Share insights from customer engagement to inform wider commercial strategy and operational improvements
• Uphold safety, data protection, and legal standards across all customer interactions
• Complete mandatory training and support Veezu’s commitment to information security and ISO27001 practices

Requirements

• 5+ years field based experience of managing high value key account customers
• Strong communication and relationship-building skills across phone, in-person, and written channels
• Proven ability to proactively manage and grow key customer accounts
• Willingness and ability to travel regularly across the UK to maintain strong customer engagement
• Strong organisational skills with the ability to manage multiple priorities and stakeholders
• Experience using CRM systems to manage customer information, track activity, and produce performance reporting
• A team-focused attitude with the ability to collaborate across commercial and operational teams
• Awareness of safeguarding principles
• Ability to support the execution of the Group commercial strategy within your account portfolio

Benefits

• Flexible work arrangements
• Professional development opportunities