About this role

Day-to-day client communication across your portfolio
Campaign timelines: from brief to mail drop, nothing falls through without you catching it
Proactive status updates — clients hear from you before they ask
Coordination with internal teams (creative, data, print vendors) to hit deadlines
Flagging risks early and escalating with a proposed solution, not just a problem
Documentation: creative approvals, list specs, drop dates, performance recaps
First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies

2–4 years in a client-facing account or project management role, preferably in direct mail, print, or performance marketing
Strong written communication; you can translate complexity into a clear client update
Detail orientation that doesn't slow you down
Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus
You ask questions early, not after something breaks

Direct Mail Account Manager – Project Manager

Key skills