Act as the primary point of contact for assigned hotel and lodging customers, building strong, long-term relationships with key decision-makers
Deeply understand each customer’s goals, challenges, and operational needs to ensure the Visit Group solution supports their success
Provide proactive education, best-practice guidance, and product training to help customers realize full value from the platform
Monitor customer satisfaction, address issues before they escalate, and reduce/avoid churn by delivering consistent value
Identify and execute upsell and cross-sell opportunities that align with customer needs and business objectives
Develop strategic account plans aimed at retention, growth, and long-term loyalty
Collaborate with the Sales, Product, and Onboarding teams to support strategic deals, handovers, and expansion discussions
Participate in industry events, trade shows, workshops, and customer-facing activities as an ambassador for Visit Group
Serve as the go-to resource for operational and strategic guidance as clients adopt new features or optimize workflows

3+ years of experience in Account Management, Customer Success, or Sales—preferably within SaaS or hospitality tech
Strong understanding of hotel operations, PMS, channel managers, booking engines, and hospitality workflows
Hands-on experience with CRM and support tools such as HubSpot, Zendesk, or similar platforms
Excellent communication skills with ability to explain complex technical concepts in simple and understandable way
Data-driven approach to decision-making and experience translating usage or operational data into actionable insights
Self-motivated, proactive, and comfortable working both independently and collaboratively across teams
Strong negotiation, presentation, and stakeholder-management skills
English proficiency, minimum B1 level, is required for this role.

A culture that supports learning, collaboration, and continuous improvement
An international environment with colleagues across more than 10 countries
Work that directly contributes to better experiences for operators, partners, and guests
A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces

Account Manager

Key skills