Home
Jobs
Saved
Resumes
Account Manager at Visit Group | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Account Manager
Visit Group
Website
LinkedIn
Account Manager
Gothenburg, Nebraska, United States of America
Full Time
1 hour ago
No H1B
Apply Now
Key skills
Go
SaaS
CRM
Communication
Collaboration
Negotiation
Customer Success
Account Management
Sales
About this role
Role Overview
Act as the primary point of contact for assigned hotel and lodging customers, building strong, long-term relationships with key decision-makers
Deeply understand each customer’s goals, challenges, and operational needs to ensure the Visit Group solution supports their success
Provide proactive education, best-practice guidance, and product training to help customers realize full value from the platform
Monitor customer satisfaction, address issues before they escalate, and reduce/avoid churn by delivering consistent value
Identify and execute upsell and cross-sell opportunities that align with customer needs and business objectives
Develop strategic account plans aimed at retention, growth, and long-term loyalty
Collaborate with the Sales, Product, and Onboarding teams to support strategic deals, handovers, and expansion discussions
Participate in industry events, trade shows, workshops, and customer-facing activities as an ambassador for Visit Group
Serve as the go-to resource for operational and strategic guidance as clients adopt new features or optimize workflows
Requirements
3+ years of experience in Account Management, Customer Success, or Sales—preferably within SaaS or hospitality tech
Strong understanding of hotel operations, PMS, channel managers, booking engines, and hospitality workflows
Hands-on experience with CRM and support tools such as HubSpot, Zendesk, or similar platforms
Excellent communication skills with ability to explain complex technical concepts in simple and understandable way
Data-driven approach to decision-making and experience translating usage or operational data into actionable insights
Self-motivated, proactive, and comfortable working both independently and collaboratively across teams
Strong negotiation, presentation, and stakeholder-management skills
English proficiency, minimum B1 level, is required for this role.
Benefits
A culture that supports learning, collaboration, and continuous improvement
An international environment with colleagues across more than 10 countries
Work that directly contributes to better experiences for operators, partners, and guests
A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces
Apply Now
Home
Jobs
Saved
Resumes