Bilingual Patient Account Resolution Specialist

Role Overview

• Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries
• Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals
• Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies
• Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges
• Maintain detailed, accurate records of all patient interactions, including relevant call information and account status

Requirements

• GED/High School Diploma
• 1+ years of customer service experience in a call center environment
• Previous negotiations, sales, or collections experience strongly preferred
• English and Spanish Comprehension – The ability to fluently communicate in and understand English and Spanish
• Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence

Benefits

• Health insurance
• 401(k) retirement plans
• Paid time off
• Flexible work arrangements