Interpret and apply federal and state regulations and institutional policies governing the application, awarding, and distribution of student financial aid
Communicate complex eligibility requirements, award information, and regulatory guidance to students and families in a clear, accurate, and supportive manner
Explain college policies and procedures in interactions with students, parents, and external agencies
Participate in ongoing professional development to maintain current knowledge of federal and state regulations and changes to financial aid programs
Utilize student information systems, federal and state financial aid platforms, and Microsoft Office to perform daily responsibilities
Review financial aid applications and supporting documentation to verify accuracy of financial and household information
Calculate and process financial aid packages, including grants, loans, and work-study, and ensure all awards are correct
Monitor and adjust awards based on enrollment changes, program changes, external funding, scholarships, and other factors
Perform repayment and return‑of‑funds calculations in accordance with regulatory requirements
Develop materials and deliver financial aid presentations to student groups, campus partners, and community audiences as needed
Assist with the coordination of the federal work study employment program
Contribute to the development and refinement of office procedures and policies to support efficient and compliant operations
Other duties as assigned.
Requirements
Two years post-secondary education in a related field
One-year related work experience
Ability to communicate effectively both written and verbally
Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
Strong customer service skills that focus on creative problem solving
Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
Ability to obtain driver’s license and insurance coverage in accordance with College policy