Financial Aid Associate

Role Overview

• Actively embody and promote Northwood Tech’s Values: Collaboration, Innovation, Excellence, Community, Support, Integrity, Respect
• Interpret and apply federal and state regulations and institutional policies governing the application, awarding, and distribution of student financial aid
• Communicate complex eligibility requirements, award information, and regulatory guidance to students and families in a clear, accurate, and supportive manner
• Explain college policies and procedures in interactions with students, parents, and external agencies
• Participate in ongoing professional development to maintain current knowledge of federal and state regulations and changes to financial aid programs
• Utilize student information systems, federal and state financial aid platforms, and Microsoft Office to perform daily responsibilities
• Review financial aid applications and supporting documentation to verify accuracy of financial and household information
• Calculate and process financial aid packages, including grants, loans, and work-study, and ensure all awards are correct
• Monitor and adjust awards based on enrollment changes, program changes, external funding, scholarships, and other factors
• Perform repayment and return‑of‑funds calculations in accordance with regulatory requirements
• Develop materials and deliver financial aid presentations to student groups, campus partners, and community audiences as needed
• Assist with the coordination of the federal work study employment program
• Contribute to the development and refinement of office procedures and policies to support efficient and compliant operations
• Other duties as assigned.

Requirements

• Two years post-secondary education in a related field
• One-year related work experience
• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Benefits

• Medical, Dental, Vision
• Health Savings Account/Flexible Spending Account
• Long Term/Short Term Disability
• Life Insurance
• Wisconsin Retirement System
• 403(b)/457(b) Retirement Savings
• Paid Holidays
• Paid Leave