Financial Aid Advisor

About Stepful:

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers.

In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most

Our values:

We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:

• Care first: We do whatever it takes for our students to succeed.

• Learn quickly: We test, learn with data, and iterate.

• Build together: We win when we rely on each other.

• Own it: We show up, take initiative, and show pride.

The opportunity:

Stepful serves learners via online programs as well as in-person at our college, the St. Louis College of Health Careers. We're looking for a Financial Aid Advisor to join this team and help students navigate the financial aid process with confidence. In this role, you'll evaluate eligibility, award aid packages, and serve as a trusted resource for students and families, guiding them through federal, state, and institutional aid programs. You'll also review academic progress, handle appeals, and support payment collection. This is a critical role for student success and retention.

This role is based onsite at our Fenton, Missouri campus and requires in-person presence five days per week to support students directly. This role reports to the Director of Financial Operations.

What you’ll do:

• Evaluate student and family financial information to determine aid eligibility and exercise professional judgment on adjustments

• Counsel students and families on financial aid options, application steps, and deadlines through in-person, phone, and virtual channels

• Review, package, and award financial aid in compliance with Title IV, state, and institutional regulations

• Process and verify FAFSA/ISIR data, resolve conflicting information, and complete verification requirements

• Review and approve loan applications, promissory notes, and related financial documents for accuracy

• Monitor satisfactory academic progress (SAP) and adjudicate student appeals

• Maintain accurate records and contribute to federal and state reporting requirements

What you’ll bring:

• 5+ years of experience in financial aid administration, with hands-on Title IV knowledge

• Working knowledge of federal and state financial aid regulations, policies, and compliance standards

• Experience with a student information system (e.g. CampusNexus, Ellucian, Banner)

• Familiarity with FAFSA/ISIR processing, federal verification procedures, and CampusIvy preferred

• High school diploma or GED required; bachelor's degree preferred

• Strong interpersonal and communication skills, with the ability to work effectively across a diverse campus community

• Highly organized and detail-oriented, with accuracy in data entry, document review, and compliance-related work

• Critical thinking and sound judgment, with a problem-solving mindset for navigating complex student cases

Interview Process:

• Intro Call with Talent Team

• Interview with Hiring Manager

• Take Home Assignment

• Final Panel Interview

The target base salary range for this opportunity is $50,000 - $65,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.