Provide phone-based financial aid support and counseling services to students
Conduct inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid
Ensuring students are packaged with funding to access courses
Actively engages in problem solving and works with basic math skills to review financial aid package information
Ensures daily duties are met within established Service Level Agreements
Collaborates with University departments on an as needed basis

1-2 years of demonstrated customer service experience
Strong interpersonal, verbal and written communications skills
Associate's degree required
Solutions oriented attitude with demonstrated critical thinking and problem solving skills
Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
High level of telephone etiquette and professionalism
Basic math skills
General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams

Financial Aid Advisor

Key skills