Key skills
Communication
About this role
Role Overview
- Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps
- Calculate aid packages, generate offer letters using financial systems, and explain them clearly to students
- Navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy
- Stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email.
- Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments
- Stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge
Requirements
- Strong communication, relationship-building, and documentation skills
- Ability to navigate ambiguity and adapt to new systems quickly
- Comfortable having tough conversations with empathy and professionalism
- Positivity and a growth mindset
- Bachelor's degree
Benefits
- Medical Insurance + free Dental and Vision Insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Flexible Time Away + paid holidays
- In-office lunches for our New York office
- Social events
- happy hours, birthday celebrations, holiday parties, & more!
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life