Act as the first point of contact for clients seeking assistance with the InvestorHub platform
Manage all technical support requests, escalating as necessary, and ensuring the loop is closed and communicated promptly to maximise client experience
Support the wider Client Success team in client projects
Maintain the hygiene and accuracy of HubSpot CRM
Bring together insights and feedback from our clients and provide input to the product team
Proactively identify client needs and collaborate with other internal teams to ensure client success

At least 1 year of experience in a client-facing role — ideally in a fast-paced startup environment
Strong written communication skills. You write clearly, warmly, and without waffle.
Highly organised with sharp attention to detail. You don't let things slip through the cracks.
A genuine desire to help people. You care about the experience you leave clients with.
Comfortable working in a fast-paced environment where priorities can shift quickly
A true learning mindset — you pick things up fast and take ownership of your own development
An ability to stay calm and think clearly under pressure

We're hybrid – we love to collaborate in our office overlooking the Yarra on Mondays, Tuesdays and Fridays, but also support the need for heads-down time.
Options – we want you with us for our exciting growth journey.
Flexible hours – start any day between 8am – 10am to suit your lifestyle.
Parental leave – we have a gender-neutral parental leave policy.
Regular hangouts – we have regular social catchups and team offsites.
Lots of food – a snack cupboard you'll brag about.

Customer Support Representative

Key skills