Regional Workforce Development Manager

Role Overview

• Oversee and provide career counseling to participants, assessing their skills, barriers, interests, and goals to determine the most viable path to unsubsidized employment.
• Develop, review, and update an Individual Employment Plan (IEP) with participants twice yearly, ensuring the plan clearly outlines the necessary training, service activities, and placement milestones required for successful transition out of SCSEP.
• Conduct job development and business outreach activities proactively to secure unsubsidized job openings that align with participant IEPs, focusing on placement outcomes and meeting required program performance measures.
• Ensure all counseling sessions, IEP updates, training progress, and job placement efforts are thoroughly and accurately documented in the CRM system to maintain program compliance and facilitate performance tracking.
• Develop and execute outreach plans to identify and recruit diverse participant sources, ensuring enrollment goals are consistently met.
• Source, evaluate, and enroll eligible low-income individuals aged 55+ into the program.
• Conduct proactive host agency development, recruiting and securing non-profit host sites, and ensuring comprehensive participant orientation, including all required safety reviews.
• Lead community promotion and marketing of SCSEP through presentations, written materials, and media engagement to achieve project site.
• Communicate program information verbally and in writing to varied and culturally diverse audiences.
• Lead daily office operations and manage all administrative functions by delegating appropriate responsibilities to staff participants.
• Select, train, and directly supervise staff participants, fostering a high-performing positive office environment.
• Maintain proficiency in key computer applications, including, but not limited to CRM, Paylocity, and Office 365, and be responsible for training staff participants on all necessary office technology and data systems.
• Exercise sound independent judgment to identify, document, and resolve complex or non-standard operational issues; prepare accurate and timely administrative and program reports.

Requirements

• Minimum of a bachelor’s degree in business, education, social sciences, or a related field required; equivalent work experience will be considered
• Minimum of 3 years of relevant client
• or public-facing professional experience required, with at least one (1) year of supervisory or team leadership experience strongly preferred.
• Minimum of 3 years of experience utilizing the Microsoft Office Suite in a professional setting
• Knowledge of key social service and employment resources within the assigned territory is preferred.

Benefits

• 13 Company Paid Holidays
• 21 days of Paid Time Off (PTO)
• Medical, Dental, Vision Health Benefits
• Company paid Short-Term Disability & Long-Term Disability
• 403(B) Retirement Saving Plan, with company match