Lead and develop a team of AI Adoption Consultants
Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
Partner with internal teams to remove blockers and accelerate customer time-to-value
Translate AI usage into business value, operational KPI improvement, and executive-ready narratives
Requirements
8+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
3+ years of experience leading direct reports in a customer-facing or consulting environment
Strong experience working with enterprise customers in complex, matrixed environments
Proven success driving measurable business outcomes and KPI improvement
Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
Strong executive communication, coaching, and stakeholder management skills
Strong analytical and problem-solving ability with a bias for action.
Benefits
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.