Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement.
Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact.
Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability.
Strengthen customer relationships: Build strong relationships with customers and support them in developing a sustainable improvement system.
Establish governance: Follow and update a repeatable governance and project management framework for customer Kaizen events and keep leadership aligned and informed through existing operating rhythms.
Collaborate with stakeholders: Work seamlessly with key stakeholders, including Safran, product line teams, and regional leaders, to deliver a differentiated customer experience by applying lean to solve the right problems.

Master's degree in engineering or “STEM” Majors (Science, Technology, Engineering and Math)
Minimum 15 years of experience
Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment preferred.
Proven experience in teaching, coaching, practicing, and applying lean methods.
Demonstrated bias for action with ability to manage multiple priorities under tight deadlines.
Problem solver: analytical-minded, challenges existing processes, critical thinker
Ability to influence without direct authority.
Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives.
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborator

Senior Customer Operations Manager

Key skills