Directly manage, coach, and evaluate a team
Ensure staffing gaps are filled, coverage maps are maintained, and the team is operating at peak performance
Act as the primary owner of our CRM (HubSpot)
Design, implement, and optimize automated workflows, communication sequences, and reporting dashboards to ensure no parent inquiry falls through the cracks
Serve as the ultimate point of escalation for complex parent concerns
Conduct high-ticket, consultative enrollment conversations when necessary
Coordinate people and processes to ensure the seamless, day-to-day operation of our weekday afternoon and weekend class logistics
Analyze pipeline data, enrollment conversion rates, and operational metrics to provide the executive team with actionable insights for business growth

possesses at least a baccalaureate degree from an accredited college
has 3+ years of experience managing and organizing staff, processes, and KPIs
has experience in a highly consultative, customer-facing role (e.g., admissions, premium account management, or high-touch customer success)
possesses a confident, empathetic, and polished executive presence (in-person and on the phone)
has a proven track record of systems-thinking, independently identifying operational bottlenecks and engineering permanent solutions
brings inexhaustible drive, energy, enthusiasm, and mental agility
Extra credit for someone who has: hands-on experience architecting pipelines, dashboards, or automations in a CRM (such as HubSpot or Salesforce); a background in premium hospitality, crisis management, or educational administration; industry knowledge of the public and private education sector in NYC; a degree in business administration.

comprehensive Fortune 500-level medical, dental, and vision coverage (with options for dependents and domestic partners)
HSA, FSA, and other pre-tax savings opportunities
Paid Time Off (PTO): starting at two weeks annually plus holidays
Enjoy a seasonal hybrid work schedule
pre-tax commuter savings plans

Family Success & Operations Manager

Key skills