Support the team in handling customer inquiries via phone (calls) and chat, based on assignment.
Provide timely and accurate responses to customer questions using approved guidance, templates, and team support.
Identify customer needs and escalate complex or sensitive cases to senior team members when necessary.
Follow customer support processes, communication guidelines, and quality standards in daily work.
Keep clear and accurate records of customer interactions, comments, and follow-up actions in the support system.
Collaborate with team members and other departments to help resolve customer issues and improve the customer experience.
Attend training sessions, coaching, and feedback meetings, and apply learning in daily tasks.
Stay updated on product information, internal policies, and support procedures relevant to assigned work.

Fresh graduate.
Strong Arabic communication skills, both verbal and written.
Basic English understanding is a plus.
Basic computer skills and the ability to learn new tools quickly.
Strong communication skills, willingness to learn, and attention to detail.
Empathy and patience when dealing with customers.
Ability to multitask and prioritize in a fast-paced environment.
Flexibility to work in shifts, including evenings, weekends and holidays.
Commitment to professionalism, attendance, and representing the company brand positively.

Hands-on experience in customer support and daily operations
Training and coaching from experienced team members
Exposure to support tools, workflows, and quality standards
Certificate and recommendation letter upon successful completion (based on performance and program requirements)

Customer Support Intern

Key skills