Key skills
CRMSales
About this role
Role Overview
- Ensure customer satisfaction by effectively managing changes in order requirements, timelines, and product specifications within a dynamic industry.
- Prepare and process customer orders to ensure products are produced and shipped according to customer expectations.
- Maintain pricing consistency in line with published guidelines or customer quotations.
- Collaborate with the Winpak Graphics Department to provide relevant information for customer graphic requests.
- Obtain approval for any deviations from standard terms before accepting customer orders.
- Manage territory inventory in compliance with company policies and special agreements.
- Assist in the collection of receivables and ensure accurate and timely completion of expense reports.
- Communicate changes in orders or requirements, such as lead times, product changes, or order size, to both customers and head office.
- Address customer complaints promptly and coordinate corrective action with the appropriate personnel.
- Travel as necessary within the assigned territory to maximize sales opportunities, provide sales forecasts, and attend trade shows and seminars, while maintaining adherence to budget and company policies.
Requirements
- 5+ years of experience in a role that required you to identify and pursue sales opportunities, close deals, and meet or exceed sales targets.
- 5+ years of experience building long-term client relationships in a business-to-business (B2B) environment.
- 5+ years of experience in a role that required cultivating and nurturing client relationships, understanding their needs, and providing tailored solutions.
- 3+ years of experience with Customer Relationship Management (CRM) software to track sales activity, customer interactions, and sales pipeline.
- Demonstrated knowledge of resin materials, with the ability to evaluate their strengths and weaknesses for different applications.
- Thorough understanding of thermoforming and various plastic manufacturing processes.
Benefits
- Medical, dental, vision & prescription coverage
- Travel coverage
- Disability coverage
- Voluntary life insurance
- Life and accidental death & dismemberment insurance
- Tuition assistance program
- Retirement savings plans
- A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.