Senior Director – Microsoft CSP Strategy

Role Overview

• Lead the strategy, vision, and execution for the Microsoft CSP program, ensuring alignment with organizational growth objectives and competitive differentiation.
• Oversee the development and implementation of the CSP 2.0 multi-year plan, including growth targets (e.g., $1B ARR, EA-to-CSP conversions) and supporting workstreams.
• Drive CSP program transformation, strengthening renewal and post-renewal engagement, structured upsell, and service attachment planning.
• Manage the CSP offer lifecycle, including offer modernization, SKU’d services, and development of packaged “CSP Plus” solutions to boost program utilization and margin.
• Direct go-to-market execution, collaborating with Sales, Customer Success, Services, Marketing, and Alliances to activate field campaigns and sales plays.
• Own CSP pricing and commercial strategy, including discount mechanics, proposal constructs, value articulation, and profitability governance.
• Lead CSP platform modernization, including billing system migration, advanced reporting/automation, customer self-service enhancements, and operational tooling improvements.
• Ensure compliance with Microsoft CSP requirements and related operational guardrails, proactively managing program risk and security controls.
• Foster strategic engagement with Microsoft and other stakeholders to strengthen partnerships and remove blockers to CSP growth.
• Mentor and develop cross-functional teams, cultivating a high-performing culture focused on innovation, accountability, and results.
• Prepare and present CSP program metrics and reports to executive leadership, providing insights and recommendations for strategic decision-making.

Requirements

• Bachelor’s Degree in Business, Information Technology, or a related field (or equivalent experience) required
• 10+ years of experience leading complex programs in cloud, SaaS, or partner ecosystems
• 4+ years in a senior management or program leadership position required
• Deep familiarity with Microsoft buying programs (CSP/NCE, EA, MCA, MPSA) strongly preferred
• Proven experience with billing/provisioning modernization in a B2B environment preferred
• PMP, MBA, or equivalent experience managing multi-workstream transformations preferred
• Ability to travel to SHI, Partner, and Customer Events up to 25%

Tech Stack

• Cloud
• PMP

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.